Refund policy

Tour Aim – Return, Refund & Cancellation Policy

U.S. Orders (United States Only)

We offer a 30-day return policy for U.S. orders, starting from the date your item is delivered.

Return Eligibility

To be eligible for a return:

  • The Tour Aim must be unused and in resellable condition

  • The product must show no signs of use, including scratches, dings, or damage

  • Returns that show signs of use or damage will not be refunded

Return Shipping & Fees

  • Customers are responsible for return shipping costs

  • Original outbound shipping costs are non-refundable

  • A 5% restocking fee will be deducted from all approved U.S. returns to cover inspection, handling, and repackaging costs

To initiate a return, please contact
info@touraimgolf.com and speak with a Tour Aim representative before sending anything back. Unauthorized returns may be refused.

Order Cancellations (Before Shipment)

Because orders are processed quickly, cancellations are limited.

  • Orders may be canceled within 24 hours of purchase, only if the order has not entered fulfillment

  • Once fulfillment begins, orders cannot be canceled

Payment Processing Fee on Cancellations

When an order is canceled, Tour Aim incurs non-refundable payment processing fees.

  • A 3% processing fee will be retained from all approved order cancellations

  • This fee reflects actual costs paid to payment processors and is not a penalty

  • The refunded amount will equal the purchase price minus the 3% processing fee

  • Shipping fees are non-refundable

International Orders (Outside the United States)

Due to the high cost and complexity of international shipping:

  • All international orders are final sale

  • International orders are not eligible for returns, refunds, or cancellations once shipped

  • Customers are responsible for all taxes, duties, tariffs, and customs fees

  • Tour Aim Golf LLC does not control or have access to these fees

  • Customers are responsible for entering the correct shipping address

  • Orders returned due to incorrect address entry are not eligible for refunds

  • Shipping delays, customs holds, or refused deliveries do not qualify for refunds

Damaged or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at
info@touraimgolf.com within 7 days of delivery.

Warranty & Resolution

  • The Tour Aim includes a 1-year warranty from the date of delivery

  • The warranty covers damage from normal use, including accidental impact from a golf ball or club

  • Replacement is the sole remedy for damaged or defective items

  • A photo of the damaged item is required

  • Replacement units are provided at no charge; a shipping and handling fee applies

Refund Processing

Once a returned item is received and inspected:

  • You will be notified if the refund is approved

  • Approved refunds are issued to the original payment method

  • Refunds apply to the product price only

  • Original and return shipping costs are non-refundable

  • Processing times vary by bank or card issuer

Policy Acceptance

By completing a purchase on touraimgolf.com, customers acknowledge and agree to this Return, Refund & Cancellation Policy, including applicable restocking and payment processing fees.